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Galactico Services

Galactico services are a uniform service quality standard in all five Galactico shopping centres (S/C) – Alfa, Origo, Galerija Centrs, Mols and Dole – aimed at providing the most enjoyable shopping experience. Galactico services offer various services for the customers’ convenience to assure uniform shopping quality in Galactico shopping centres.

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S/C Information desk

Employees of information desks of Galactico shopping centres give precise information on shopping centre shops, cafes, restaurants and service providers, campaigns, lost and found items, and they also provide a series of Galactico services:

  • sell Galactico Gift Card and its packages;
  • sell Galactico Privilege Card and serve Galactico Privilege Programme members;
  • sell event tickets;
  • provide copying, faxing and scanning services;
  • order a taxi upon a customer's request;
  • inform on public transport timetables upon a customer's request;
  • accept customer suggestions, feedback and complaints regarding the shopping centre in general, its shops and customer service;
  • provide an umbrella hire service (S/C Origo, S/C Galerija Centrs).

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Car parking

All Galactico shopping centres, except Galerija Centrs, offer car parking to customers. At Alfa and Mols shopping centres, free open and multi-level car parks are available. At Dole shopping centre, a free open car park is available, while at Origo shopping centre, a pay underground car park, Europark, is available.

Available: Alfa, Origo, Mols, Dole (Not available: Galerija Centrs)

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Mobile phone charging

In Galactico shopping centres, next to the information desk, a mobile phone charging service is available free of charge. This service is available in a special mobile charging point that consists of several charging lockers. During the charging, customers can continue shopping or have a meal.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Order a taxi

Employees of information desks of Galactico shopping centres will order a taxi upon a customer's request. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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 Tax-free shopping

People whose permanent registered place of residence is outside the European Union may shop in Galactico shopping centres Tax Free. Please ask about Tax Free shopping in shops.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Feedback

All customers have the opportunity to submit their written suggestions, feedback and complaints regarding the shopping centre in general, its shops and customer service. A special form has been created, which can be completed and then put into a special feedback box located at the information desk. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Fax service

Information desks of Galactico shopping centres offer fax delivery and receipt according to the price-list.  

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Copying service

Information desks of Galactico shopping centres offer a copying service according to the price-list.  

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Scanning service

Information desks of Galactico shopping centres offer scanning (scan and deliver to an e-mail address indicated by the customer) according to the price-list. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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WC

Toilets are available for customers in all Galactico shopping centres.  

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Nursing room

Galactico shopping centres have nursing rooms for baby feeding and changing. These rooms are suitable for using the toilet for parents with small children, and they are accessible with prams. The use of nursing rooms is free of charge.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Disabled WC

Galactico shopping centres offer free WCs specifically equipped and adjusted for people with mobility impairments.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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First aid

Galactico shopping centres have a room for provision of first aid to S/C customers and S/C employees who experience health problems. The room is equipped with special equipment and first-aid supplies. In case of need, please, ask the security officers of the shopping centre.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Interactive lounge area

Interactive lounge areas are intended so that customers can use their mobile devices (mobile phone, tablet or laptop, etc.) or the offered electronic devices (iPad) and also for short business meetings. 

iPads provided by the shopping centres offer the possibility to view and use websites of Galactico shopping centres, most popular news websites, access own account on social media, use email services and websites of enquiry services (including information on public transport timetables) and games for children.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Free Wi-Fi

Free Wi-Fi is provided for the use of customers of Galactico shopping centres. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Galactico Gift Cards

Galactico Gift Card is an electronic gift card that offers the widest opportunities for choosing gifts in more than 650 shops in five Galactico shopping centres: Alfa, Origo, Galerija Centrs, Mols and Dole

It can be conveniently purchased at information desks of Galactico shopping centres or in the e-shop www.galactico.lv. Special gift card packages are available, and the gift card can be delivered to the specified address.

Galactico Gift Card may be used to pay for purchases in the shops of shopping centres, news stands, cafes, restaurants, pharmacies, beauty parlours, travel agencies, consumer service providers, etc.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Galactico Privileges Programme

Galactico Privilege Programme is a loyalty programme using the Galactico Privilege Card or the Galactico VISA card, and it offers customers special privileges and discounts in more than 400 shops in five Galactico shopping centres: Alfa, Origo, Galerija Centrs, Mols and Dole, with an opportunity to collect points when shopping in more than 650 shops. The collected points can be exchanged for a Galactico Gift Card.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Privileges Coupon

Galactico Privilege Coupon is the most convenient way to give your friends and relatives the opportunity to become a member of the Galactico Privilege Programme. It can be purchased at the information desks of Galactico shopping centres and in the e-shop www.galactico.lv. The Privilege Coupon can be exchanged for a Galactico Privilege Card in all information desks of Galactico shopping centres six months after the purchase of the coupon.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Galactico mobile app

Galactico mobile app GALACTICO.LV allows customers:

  • easy control of purchases and their Galactico Privilege Programme points account;
  • be the first to get Galactico news;
  • receive coupons and special offers in the app;
  • view all campaigns of shops of Galactico shopping centres in one place;
  • use a shop search feature that covers all five Galactico shopping centres: Alfa, Origo, Galerija Centrs, Mols and Dole;
  • quick and easy purchase of the Galactico Gift Card in the e-shop;
  • check the balance of your Galactico Gift Card;
  • contact the information desks of Galactico shopping centres;
  • study and use Galactico services for an even better shopping experience in Galactico shopping centres.

Galactico mobile app can be downloaded in Google Play or AppStore free of charge.

App name: GALACTICO.LV

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Extended bank opening hours

For the sake of convenience of customers, banks accommodated in Galactico shopping centres have longer opening hours than those situated elsewhere. Besides, banks are open on holidays as well. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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ATMs

A wide selection of cash-out and cash-in ATMs are located in Galactico shopping centres. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Shop mobility

Shop mobility trolleys are intended to make shopping easier at Alfa and Mols. While shopping, customers can place their street clothes and handbags as well as shopping bags in a shop mobility trolley. No children or pets may be transported in such trolleys. 

Available: Alfa, Mols (Not available: Origo, Galerija Centrs, Dole)

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Pram-friendly

The interior of Galactico shopping centres ensures that shops, restaurants and other service providers are accessible for customers with prams.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Family-friendly environment

Galactico shopping centres are an environment friendly to families with children. This is a safe and comfortable environment, so that families can shop and spend their free time together.

Children's shops are open in all Galactico shopping centres, where toys and children's clothes can be bought, and in many cafes and restaurants there are special menus for children. A drawing game for children is offered on iPads in lounge areas. Alfa, Mols and Dole have children's playrooms. In Alfa Cinamon multiplex is open every day offering the latest movies and animated cartoons. On holidays, various events are organised for families. All shopping centres have Nursing rooms. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Accessible built environment

The interior of Galactico shopping centres ensures that shops, cafes, restaurants and service providers are accessible for people with mobility impairments.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Navigation info stand

Navigation info stands have been installed in Galactico shopping centres showing information on shops open in the shopping centre, assortment of goods and services offered, opening hours of cafes and restaurants, and to learn the shortest route to a particular shop. Information on special offers of shops is also displayed, and campaign coupons can be printed.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Internet (web) terminal

In Origo, internet terminals have been installed to provide easy and quick access to the website of the shopping centre. 

Available: Origo (Not available: Alfa, Galerija Centrs, Mols, Dole)

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Public transport info

Upon a customer's request, employees of information desks of shopping centres can provide information on public transport timetables. This information is also available on iPads installed in interactive lounge areas, by visiting Rīgas satiksme website or 1188 enquiry website. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Bicycle-friendly

Bicycle racks are situated at the entrances of all Galactico shopping centres.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Car wash

The car park at Alfa offers car wash service according to the price-list of the service provider. Customers can continue shopping or have a meal, while their car is being washed.

Available: Alfa (Not available: Origo, Galerija Centrs, Mols, Dole)

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Electric car charging

The car parks of Origo have dedicated car parking spaces equipped with chargers for charging the batteries of electric cars.

Available: Origo (Not available: Alfa, Dole, Galerija Centrs, Mols)

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Umbrella bags

In Galerija Centrs, umbrella bags are available for free for customers of the shopping centre. In rainy weather, when entering the shopping centre, customers may take a bag, either big or small, and place their wet umbrella there.

Available: Galerija Centrs (Not available: Alfa, Origo, Mols, Dole)

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Umbrella hire

Information desks of Origo and Galerija Centrs offer umbrella rental. Customers can rent an umbrella against a security deposit. The deposit is returned when the umbrella is returned to the information desk, according to the rules on umbrella rental.

Available: Origo, Galerija Centrs (Not available: Alfa, Mols, Dole)

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Event tickets 

In information desks of Galactico shopping centres it is possible to buy tickets to music, theatre, art, humour, sports and other events. 

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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Charity Wall

Charity walls have been created in Galactico shopping centres in collaboration with five charitable organisations and associations. The Charity Wall “Let’s Help Together!” (“Palīdzēsim kopā!”) gives customers an opportunity to support those who need it most – to support one of these five organisations and associations by donating to a particular project.

Available: Alfa, Origo, Galerija Centrs, Mols, Dole

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© GALACTICO 2011

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